05 Oct Services Guide: IT SUPPORT SERVICES [VIDEO]

Our support services are designed to provide comprehensive, seamless and around-the-clock support for all our clients.

24/7/365 Remote Support

Our omnichannel support is available 24 hours a day, 7 days a week, 365 days a year. Our team of expert technicians are accessible by phone, email, dedicated portal, and by Slack or Teams™. Whatever your preferred method, we respond quickly and resolve your technical issues efficiently.

User Onboarding & Offboarding

Comprehensive onboarding and offboarding services ensure that your employees can quickly access the resources and applications they need and lose access when necessary. Through our customized onboarding and off-boarding forms, you direct our team to prepare devices and user accounts to your specifications, ensuring the proper permissions, applications, and cybersecurity safeguards.

Preferred Support Team

There’s nothing better than having your own team. Our clients are assigned specific support team members who know your account, technology ecosystem, and VIPs. Our team members’ knowledge and expertise ensures that technical requests and issues are handled efficiently so you can get back to work.

To learn more about how Altourage can customize its it and cyber security offerings to match your needs. Email us at [email protected] or fill out the form at www.altourage.com/conact