Understanding the opportunity to bring a focus on customer service to the MSP space, Rafi steers the vision and growth of Altourage. With a background in computer science and business, he previously founded both an interactive agency and a financial applications company. In his somewhat limited downtime, Rafi enjoys his family, the outdoors, a round of golf, and a nice bottle of red wine.

Fusing an engineering background and significant IT experience with his entrepreneurial spirit, Karl co-founded Altourage with a vision of helping clients grow their businesses by blending technology expertise with a hyper-dedication to service. Away from work, Karl enjoys an active life with his family, including scuba diving, snowboarding, or simply biking around Prospect Park.

After earning his M.A. in Secondary Education from the University of Pennsylvania, Josh gravitated to a career in tech consulting. As COO, Josh is responsible for all of Altourage’s client services, ensuring that every client gets exceptional support at all times, regardless of size. When not on the job, Josh enjoys golf, French crullers, good food and great wine.

As CISO, Kenny leads a team of Altourage engineers, who pride themselves on understanding business needs and challenges from the customer’s perspective.  Insatiably curious, Kenny is continually advancing his domain expertise by studying advancements in computer science and cybersecurity for the sheer joy of it.

With a strong IT background, Jerome joined Altourage in 2010 and was tasked with building and leading the company’s international support footprint. That international team is now made up of more than 30 System Engineers, NOC Analysts and Client Service experts, allowing Altourage to offer true 24/7/365 personal attention to all of its clients.

Shortly after receiving a Game Boy Color for Christmas one year, Matt dedicated himself to computers and technology.  14 years later, he graduated from Penn State with a B.S. in Information Sciences and Technology. As Director of Support, Matt ensures that every Altourage client feels like our most important client.

Roosevelt graduated from Alfred State College with a BA in Network Administration and a focus on Network Security. Incredibly thoughtful and tenacious, Roosevelt solves some of the hairiest technical challenges in a spirit of humility and has earned a solid reputation for staying calm when workloads (and tensions) run high.

With over 20 years of experience in IT and a fascination with technology since his youth, Art’s mission is to ensure that Altourage’s project team delivers exceptional quality and trusted service to the company’s clients. Art enjoys working in a collaborative, team-oriented environment where he can utilize his problem solving and team management skills.

After studying journalism and communication at SFSU, Allison pivoted towards a career in SMB finance and HR. She has been with Altourage for more than 10 years and has played a large role in the company’s growth and evolution. When not in the office, she enjoys traveling and cooking.

Having spent many years in the online advertising space, David is thrilled to be working in the much more civilized world of technology-as-a-service. He is gratified to help this terrific Altourage team introduce its unique client-first approach to the tech world, and to position it head-and-shoulders above others in the MSP space.