Managed IT Services: An Overview

What Are Managed IT Services? 

Managed IT services are a type of offering by Managed Service Providers (MSPs) to organizations of all sizes, including Small and Medium-sized Businesses (SMBs). These services are designed to help organizations manage their IT infrastructure and systems more efficiently and effectively. Managed IT services encompass a wide range of IT offerings that usually include network management, server management, data backup and recovery, security management, cyber security and help desk support.  

Benefits Of Managed IT services 

Managed IT services have become an essential aspect of business operations, especially for SMBs, who find the solution preferrable to investing large parts of their operational budget to IT infrastructure as they are in a growth mode. These services are designed to address the challenges faced by SMBs in managing their IT infrastructure while ensuring efficiency, security, and profitability.  

Specific benefits of working with an MSP can include: 

1. Cost Savings 

One of the most significant benefits of Managed IT services is cost savings. SMBs can save on several fronts, including hardware and software costs, maintenance expenses, and personnel costs. Managed IT services providers offer a range of services, which means that SMBs can choose the services that they require, and pay only for what they need. This approach can significantly reduce IT-related expenses for SMBs. 

2. Enhanced Security 

Cybersecurity threats are a significant concern for SMBs. Managed IT services providers offer robust security solutions to protect against malware, ransomware, phishing attacks, and other cyber threats. These providers use advanced security technologies and techniques to safeguard SMBs’ IT infrastructure, data, and business operations. 

3. Improved Efficiency 

Managed IT services providers can help SMBs improve their efficiency by optimizing their IT infrastructure and processes. These providers can identify and eliminate inefficiencies, such as outdated hardware and software, redundant processes, and unnecessary downtime. By streamlining IT operations, SMBs can improve their productivity, reduce costs, and enhance customer satisfaction. 

4. Access to Expertise 

Managed IT services providers have a team of experts who have the skills and experience required to handle complex IT challenges. These experts can provide guidance and support to SMBs on various IT-related issues, including cybersecurity, data management, cloud computing, and network optimization. With access to these experts, SMBs can leverage their knowledge and expertise to improve their IT infrastructure and operations. 

5. Scalability 

Managed IT services providers can offer scalable solutions that can grow as SMBs’ business needs evolve. These solutions can be customized to meet the specific needs of SMBs, ensuring that they have the IT resources they need to support their business operations. This approach can help SMBs avoid the costs and challenges associated with scaling their IT infrastructure in-house. 

Types Of Managed IT Services 

Here are some of the most common types of managed IT services offered by MSPs: 

1. Network management services: This type of service is designed to help businesses manage their network infrastructure. MSPs offer services like network monitoring, troubleshooting, and optimization to ensure that the network is running smoothly and efficiently. 

2. Security management services: Security is a major concern for businesses of all sizes. MSPs offer security management services to help SMBs protect their data and IT infrastructure from cyber threats. This includes services like firewall management, anti-virus software management, and vulnerability assessments. 

3. Cloud services: Cloud computing has become an essential part of modern business operations. MSPs offer cloud services to help SMBs migrate their data and applications to the cloud and manage them effectively. 

4. Backup and disaster recovery services: Data loss can be catastrophic for businesses. MSPs offer backup and disaster recovery services to ensure that businesses can quickly recover from any data loss event. 

5. Helpdesk services: It’s essential for businesses to provide quick and efficient IT support to their employees. MSPs offer help desk services to provide businesses with 24/7 IT support for their employees. 

In conclusion, managed IT services offer SMBs a cost-effective way to manage their IT infrastructure and enhance their business operations. MSPs offer a wide range of IT services to meet the varying needs of different businesses. By outsourcing their IT needs to an MSP, SMBs can focus on their core business operations and leave their IT management to the experts. 


Altourage is a client-obsessed managed service provider, offering IT and Cybersecurity services to clients in ‘high-trust’ sectors, including Financial Services, Professional Services and Nonprofit Organizations.  

We offer both fully managed and co-managed services – customizing our services or integrating with our clients’ existing teams to build successful long-term partnerships.