Implementing Managed IT Services 

Planning For Implementation 

Planning for implementation is a crucial step in the adoption of managed IT services for SMBs. It involves identifying the service provider, evaluating their offerings, and developing a roadmap for the implementation process.

Identify the Right Service Provider 
Choosing the right managed service provider is the first step in the planning process. IT managers should consider the provider’s experience, expertise, and reputation in the industry. They should also evaluate the provider’s service offerings and ensure that they align with the organization’s needs and goals. The provider’s pricing model should be transparent, and the IT manager should be able to determine the total cost of ownership over the contract period. 

Evaluate the Service Offerings 
Once the provider has been identified, IT managers should evaluate the service offerings in detail. They should identify the services that the organization needs and those that are optional. The IT manager should also understand the service level agreements (SLAs) and the provider’s responsibilities in terms of service delivery, support, and maintenance. The IT manager should also clarify the roles and responsibilities of the provider and the internal IT team. 

Develop a Roadmap 
A roadmap is necessary to ensure that the implementation process is smooth and efficient. It should include timelines, milestones, and dependencies. The IT manager should identify the resources required, including hardware, software, and personnel. The roadmap should also include a contingency plan in case of any unexpected delays or issues. 

Communication and Training 
Communication is key to the success of the implementation process. The IT manager should communicate the changes to the organization and ensure that everyone understands the benefits and the impact on their daily work. Training should be provided to the internal IT team and end-users to ensure that they are familiar with the new system and can use it effectively. 

Communicating With The Managed Service Provider 

One of the key benefits of working with a Managed Service Provider (MSP) is having access to their team of experts who can provide guidance and support for your IT needs. However, in order to reap the full benefits of your MSP, effective communication is crucial.  

Establish a Point of Contact 

One of the first steps of effective communication with your MSP is to establish a point of contact. This person will serve as your main liaison with the MSP and will be responsible for relaying information and requests between your organization and the MSP. It is important to ensure that this person has a good understanding of your organization’s IT needs and goals and is able to effectively communicate those needs to the MSP. 

Set Clear Expectations 

Before engaging with an MSP, it is important to establish clear expectations regarding the services they will provide and the level of support they will offer. This will help to ensure that there are no misunderstandings or surprises down the line. The MSP should provide you with a Service Level Agreement (SLA) that outlines the services they will provide, response times, and other important details. 

Regular Check-Ins 

Regular check-ins with your MSP can help to ensure that you are getting the support you need and that any issues are being addressed in a timely manner. These check-ins can be done via phone, email, or in-person meetings. It is important to establish a regular schedule for these check-ins to help maintain a consistent level of communication. 

Provide Feedback 

Providing feedback to your MSP can help to improve the quality of service they provide. If there are areas where you feel the MSP could improve, be sure to provide constructive feedback. Additionally, if there are areas where the MSP has exceeded your expectations, be sure to let them know. 

Managing The Transition 

Managing the transition from traditional IT services to managed IT services can be a daunting task for SMBs. It involves a significant shift in the way businesses operate, and it requires careful planning and execution to ensure a smooth transition. In this subchapter, we will discuss some essential tips for managing the transition to managed IT services. 

1. Define your goals and objectives: Before you embark on the journey to managed IT services, it’s important to define your goals and objectives. What do you hope to achieve by outsourcing your IT services? Are you looking to reduce costs, improve efficiency, or enhance security? Knowing your goals will help you select the right managed service provider and ensure that your transition is successful. 

2. Develop a transition plan: A transition plan is essential for ensuring a smooth transition to managed IT services. Work with your managed service provider to develop a detailed plan that outlines the steps involved in the transition, the timeline, and the roles and responsibilities of each party. The plan should also include a communication strategy to keep all stakeholders informed throughout the transition. 

4. Communicate with your staff: It’s important to communicate with your staff throughout the transition process. Let them know what changes are coming and how they will be affected. Provide training and support to help them adapt to the new systems and processes. 

5. Monitor and evaluate: Once the transition is complete, it’s important to monitor and evaluate the performance of your managed service provider. Regularly review service level agreements and performance metrics to ensure that the provider is meeting your expectations. If there are any issues, address them promptly to ensure that your business remains productive and efficient. 


Altourage is a client-obsessed managed service provider, offering IT and Cybersecurity services to clients in ‘high-trust’ sectors, including Financial Services, Professional Services and Nonprofit Organizations.  

We offer both fully managed and co-managed services – customizing our services or integrating with our clients’ existing teams to build successful long-term partnerships.